If you do not complete all payments within an 18 month period, you will have the option to pay off the remaining payments at once, or your license will become permanently disabled.TrueSizer OR Wilcom TrueSizer is handy FREE tool for embroiders and digitizers to view, change and convert many industry standard formats. If there is still no successful payment, your account will be cancelled, and your license will no longer work. You have 4 days to resolve this and for new FlexPay orders placed from 9th January 2023, you MUST edit the credit card details in your profile at. If an attempted payment fails, you MUST ensure that funds are available and your bank has been authorized to allow the transaction.

If you have a problem making your payment, please submit a ticket via the Hatch Embroidery Help website with your FlexPay account number and email address used to purchase, and we will assist you. Each month when your payment is made, you will receive an email to notify you if it was successful or failed. When you complete the form, any applicable tax may be added based on where you are purchasing from. Pricing is in USD and does not include Tax, VAT, GST. Your first payment is due when the initial order is made.

For contracts after 9th Jan, 2023: upon reactivation the billing cycle day will remain the same unless customer support assists in the change.

For contracts before 9th Jan, 2023: upon reactivation the reactivation day will become the new billing day.

For payments that fail resulting in license cancellation, they will need to be reactivated and may impact on the billing cycle:

Your monthly payments will be processed on the same due day every billing cycle. If so, inform them that you will be making monthly international payments to Wilcom Pty Ltd in Sydney, Australia You may need to contact your card company to pre-authorize your card. Check with your bank and let them know that the same amount will be charged each month so they don’t flag it as an issue. Your card must be able to have recurring payments. Your card must be able to process international transactions. FlexPay accepts MasterCard and Visa debit/credit cards only FlexPay does not accept promotion codes and cannot be used for price discounted promotions

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